- Have you led and developed successful teams?
- Are you customer focused, with experience of working within a legislative framework?
- Do you have a background in decision making in a fast-paced environment?
- Great opportunity to join and lead our high performing and innovative team, adding value to a diverse organisation
Mō tetūnga - About the role
You will lead a dedicated decisions team ensuring veterans and their whanau receive support in recognition of their service to New Zealand. This is a critical part of the work done by Veterans' Affairs to support veterans and their family members.
Key responsibilities include the following:
- Providing guidance and support to the team of Decision Officers on complex cases
- Manage the day-to-day allocation of work and monitoring of workloads
- Coaching and mentoring the team, ensuring a transparent and consistent approach to decision making, providing effective and efficient resolution of claims
- Responsibility for team quality assurance and contribute to the development of a quality management framework for decision-making
- Building and maintaining strong relationships working closely with colleagues in rehabilitation, case management, policy and business services teams, as well as other internal stakeholders and partners
This role is based in the Wellington CBD. Once you have undergone training and are up to speed, there is the option of working from home two days a week.
Applications will be reviewed upon receipt. It is advised to apply early to avoid disappointment, as this role may close ahead of time due to a high volume of applicants.
Ngā pūkenga me ngāwheako - Skills and experience
You are solution-focused and are comfortable using evidence based decision making on the daily. You will have considerable experience in managing the operational requirements of an administrative or business support function ideally within a complex, service driven organisation. You will enjoy handling and resolving challenges, and be enthusiastic about making a difference.
You will also have the following:
- Excellent leadership capability and experience with the ability to continue the development of a high performing team and achieve high level outcomes for the customer
- Strong communication and interpersonal skills and the ability to build sustainable professional relationships with internal stakeholders and partners as well as Veterans' Affairs clients
- Knowledge of decision making policies and practices within a government or social insurance agency and of legislative frameworks
- A flexible and adaptive attitude to the changing needs of the team, unit and wider organisation
- Input on improving existing processes
- Six plus years of relevant experience in decision, social insurance or a related area and a tertiary qualification in health, welfare, law, public policy or a related area and/or equivalent work experience in a similar environment
Nōu te rourou - What's in it for you
Your skills and dedication deserve recognition, and NZDF delivers with competitive pay matched to your experience. But that's just the beginning - safeguard your loved ones with a fully funded life cover of up to $300,000 and critical illness protection. Other benefits include discounted additional insurances, free will services and savings schemes for the Defence community. Get expert financial guidance and mortgage broker services. Find all our benefits and more on the Force 4 Families website.
NZDF champions diversity and inclusivity, valuing every member and fuelling their success. We embrace uniqueness, understanding that diverse teams drive creativity, innovation, and excellence. With an open door to all - irrespective of gender, ethnicity, ability, age, or family dynamics - NZDF offers a flexible, empowering work environment. Join us in shaping a brighter future, where everyone thrives.
Me pēhea te tuku tono - How to apply
Use the links on this page where you'll be directed to the Defence careers website.
Please note:
- All applications must be made online, via the Defence Careers website. Each listing contains the position description and a Contact Us option for any queries or technical issues
- Your cover letter will be a key part of our selection process, so please highlight how your experience relates to the key activities outlined in the Advert and position description
- Applicants will be required to undergo a pre-employment drug-screening test prior to any offer of employment being made
NZDF Employees/Members - please apply internally via the HR Toolkit; this will ensure that you are visible as an internal candidate.
NZDF Contractors - please apply via the Defence careers website.
NZDF Reserves - please apply via the Defence careers website if you cannot access the HR Toolkit.
CLICK HERE TO APPLY
Closing Date: Wednesday, 3 July 2024
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